HighTechDad Blog - Latest Comments in Fix it: Cannot Sync iPhone with Any Computer

Re: Fix it: Cannot Sync iPhone with Any Computer

hightechdad — Tue, 24 Feb 2009 22:40:54 -0000

Glad that it worked for you! I'm surprised that the Apple Store Genius Bar nor Apple Care could help.
-HTD

Re: Fix it: Cannot Sync iPhone with Any Computer

Michelle — Tue, 24 Feb 2009 22:19:36 -0000

I have been having a hard time getting my Iphone to sync to Itunes. I kept getting an error message that Itunes did not recognize my Iphone. I tried #13 and put my phone into recover mode and I finally was able to sync my Iphone to Itunes. Thank you for this information it was very helpful. I have been to the Mac store three times and on the phone with Apple Care and no one else has been able to help me.

Re: Fix it: Cannot Sync iPhone with Any Computer

Tyler — Sat, 21 Feb 2009 11:54:58 -0000

ok i put it in recovery mode...it showed the connect to itunes logo...and my itunes was closed nothing happened...opened itunes..still doesnt see my iphone. tried putting it in recovery mode while itunes us running...still nothing. I guess ill have to get it sent in. thanks anyways

Re: Fix it: Cannot Sync iPhone with Any Computer

hightechdad — Sat, 21 Feb 2009 11:31:03 -0000

Putting your phone in recovery mode and connecting to iTunes shouldn't brick your iPhone. It will, hopefully, put your phone into a state where iTunes CAN connect to it and reset it. It will fully erase everything on it.

Good luck!

Re: Fix it: Cannot Sync iPhone with Any Computer

Tyler — Sat, 21 Feb 2009 11:24:25 -0000

Yea my iphone is doing something simular. computer doesnt recongize the iphone and doesnt charge when hooked up with the usb. I tried multiple USB data cords. My iphone isnt jailbroken. I have itunes 8.02 the most recent. I tried the soft reset and it doesnt work. I even tried turning it off and it TURN BACK ON! I have a full back up. Also i tired the outlet charger that it came with and it doesnt charge. But i use a Ipod outlet charger and it works i think its a Firewire outlet charger. But say if i put my iphone in recovery mode will i brick it bc i cant connect to itunes?

Re: Fix it: Cannot Sync iPhone with Any Computer

Chris — Wed, 07 Jan 2009 23:21:10 -0000

33 weeks after this post, and you saved my @!@#$@$! Thank you much

Re: Fix it: Cannot Sync iPhone with Any Computer

Johny — Wed, 26 Nov 2008 09:13:36 -0000

Maybe is has something to do with the software beeing broken, or worse, its adapter

Re: Fix it: Cannot Sync iPhone with Any Computer

hightechdad — Wed, 05 Nov 2008 08:11:03 -0000

Hmmm. That is a tough one.
What happened when you went into recovery mode? Or are you saying that it didn't work? It is tricky to get it to that mode. Try starting iTunes first and then do the Recovery process. Turn your phone off, press the Home button and then plug it in (you may or may not see the warning message about recovery). Keep trying it until it is recognized. If it still isn't, bring it in to an Apple Store.
-HTD

Re: Fix it: Cannot Sync iPhone with Any Computer

Kelsy — Tue, 04 Nov 2008 23:59:50 -0000

1. What version is your iPhone?
The first one: 8GB
2. Has it been unlocked?
i dont know what this is
3. Has it been Jailbroken?
No
4. What were the 3rd Party Apps that you recently added?
none
5. Have you tried both Macs and PCs with iTunes?
No
6. What version of iTunes are you using?
7.2
7. Have you tried different cables
Yes
8. Are you using USB cables only
Well, i can only charge from my Docking Station
9. When you plug in your iPhone to the computer, does it acknowledge that it is attached (through sound or visual)?
No
10. When plugged in to the computer, does your iPhone charge?
nope
11. Have you tried a Soft Reset? (Hold down the home button and the power button until it restarts and you see the Apple logo showing)
Yes
12. Do you have a full backup of your iPhone from a previous sync (and do you care if you lose anything…I hope not).
yes
13. Have you tried to put your iPhone in recovery mode (Turn your phone off. Press and Hold the HOME button and plug in your iPhone into your Mac or PC. Continue holding the HOME button until you see a yellow triangle and the text “Please connect to iTunes”. Release the HOME button. Open iTunes, if it isn’t already open and see if it is recognized now. You might be prompted to restore or recover. This may take a bit of time.)

Didnt work

Re: Fix it: Cannot Sync iPhone with Any Computer

alanme123 — Sun, 17 Aug 2008 21:25:54 -0000

My Iphone gets detected by itunes, but then when i click the iphone page, only the word Iphone appears and nothin else. i try draggin music into there but nothin would happen. how do i fix this?

Re: Fix it: Cannot Sync iPhone with Any Computer

rav — Tue, 20 May 2008 20:17:27 -0000

As with jeb above I can go as far as getting the screen to show a cable n the itunes logo ..... and after 3 weeks of googling and stress have decided to give up . Suspect that the port on my iphone is stuffed ......

Re: Fix it: Cannot Sync iPhone with Any Computer

Jeb — Tue, 20 May 2008 19:46:40 -0000

Hello, I am having similar problems,

What version is your iPhone? 1.1.4

Has it been unlocked? Yes

Has it been Jailbroken? Yes

What were the 3rd Party Apps that you recently added? Unsure

Have you tried both Macs and PCs with iTunes? Yes, 3 PC's and 1 MAC

What version of iTunes are you using? Older version, wouldn't work, tried upgrading to latest still doesn't

Have you tried different cables? Yes 4 different cables.

Are you using USB cables only? Yes

When you plug in your iPhone to the computer, does it acknowledge that it is attached? No.

When plugged in to the computer, does your iPhone charge? Yes, it charges the battery, but the iphone doesn't know its charging, the battery indicater will still stay on empty, but phone will last very long time, if I turn it off and back on, then the indicator will increase.

Have you tried a Soft Reset? Yes

Do you have a full backup of your iPhone from a previous sync? No.

Have you tried to put your iPhone in recovery mode? Yes, However itunes still will not recognize the iPhone. I am unable to get the yellow exclaimation screen others report, however I can get a screen showing a cable and the itunes logo.

Re: Fix it: Cannot Sync iPhone with Any Computer

hightechdad — Fri, 16 May 2008 13:54:23 -0000

Ok, try these steps for setting into recovery mode:
1) Disconnect your iPhone form computer
2) Press and hold the power and home buttons at the same time for about 30 seconds. You should see a yellow triangle with an "!" with the text "Please Connect to iTunes"
3) Connect your iPhone to your computer and fire up iTunes (if it doesn't start automatically)
4) You should see a prompt that iTunes detected an iPhone in recovery mode.
5) I believe at this point, you can choose the firmware you need following the instructions that I outlined and you have downloaded the appropriate one.

Let me know if it worked.
-HTD

Re: Fix it: Cannot Sync iPhone with Any Computer

hightechdad — Fri, 16 May 2008 02:34:17 -0000

Yes, getting it into Recovery Mode is tricky. Do a search for that and see some of the other techniques that people had to get it there. Let me know what works.

-HTD

Re: Fix it: Cannot Sync iPhone with Any Computer

rav — Thu, 15 May 2008 21:43:53 -0000

HI
To No. 9..thats right no beep or anything .

It seems to me that the problem revolves round the fact that I cannot seem to put the iphone into recovery mode.
I can reboot the phone but I cannot put it inot recovery mode using the instructions given . I have held the home key ( my fingers went into fatigue mode) but itunes does not recognise the presence of iphone and nothing appears on the iphone screen . I have to than reboot ( hold both home key and pwer key ) till the apple icon appears and the phone than ( after a while ) get's back to live again .

I think I somehow need to force the phone to go into recovery mode ...which should than allow me to connect to itunes and than hopefully be able to start all over again .

I bought the phone unlocked ..

Re: Fix it: Cannot Sync iPhone with Any Computer

hightechdad — Thu, 15 May 2008 19:41:26 -0000

Ok. Some quick thoughts back.
1. You are a version behind. The installer may have done something weird.
2. If you do a recovery, you may run into some trouble unlocking again. You can probably install 1.1.3 manually. At the end of this post I will point you to a post (that is a bit out of date) but tells you how to do that.
3. OK
4. Ok
5. If you can, try a mac to see if it even recognizes it.
6. So, you have the current version of iTunes. Good (I believe)
7. OK
8. There are firewire cables which you can use to charge only but not sync.
9. No beep or anything?
10. OK
11. OK
12. Good
13. So for the recovery mode, read this "Reboot your iPhone holding the top (power) and home buttons BUT release the top button 10 seconds into it (right after the screen goes dark) and continue to hold the home button until iTunes detects the phone in recovery mode. The iPhone screen will appear to be off, but start iTunes if not started yet ."

You might want to read through some of this post: http://www.hightechdad.com/2007/11/16/iphone-ne...
It talks about some ways to restore from a previous version of the firmware. It's outdated a bit. Also, the instructions are pretty Mac-centric.

Best best is if you can get the phone into recovery mode, you should be able to get your iPhone connected again. BUT I'm not sure of the consequences with UNLOCKING. You may run into issues. Did you unlock it yourself?

Post back and good luck!
-HTD

Re: Fix it: Cannot Sync iPhone with Any Computer

rav — Wed, 14 May 2008 20:38:16 -0000

1. Version =1.1.3
2 Unlocked yes
3 Jailbroken - Yes
4. Not sure as I have uninstalled most of downloads
6. Itunes version 7.6.2
5. Did not try Mac ..but have tried diff PC's
7. Yes tried diff cables
7. Yes only USB cables ..are there others ???
9. No computer (s) do not acknowledge iphone
10. No
11. Yes have tried a soft reset as well as a Reset through Settings on iphone..where I chose Reset all Settings
12. Yes I do have a full backup ..
13. cannot seem to place iphone in recovery mode using ur instructions as nothing happens ..have held the home button down for more than a minute and have tried a couple of times ..!!!!!